Returns & Refunds policy
Welcome to our store. By placing an order for our personalized leather goods, you agree to the following Terms & Conditions and Return Policy. Please read them carefully before finalizing your purchase.
1. Personalized and Custom Orders
Final Sale: All our leather products are individually personalized or custom-made to your specific instructions. Because these items cannot be resold, all orders are final sale.
No Cancellation: Once an order enters production, it cannot be canceled, altered, or refunded.
Customer Responsibility: You are solely responsible for ensuring that all personalization details (such as initials, names, spelling, fonts, and color choices) are entered correctly at checkout. We will not offer replacements or refunds for customer errors.
Change in Personalized Option: In case you need to change the name or any detail of personalized part, Pl WhatsApp us or call us at +91-70101-71503 and +91-73389-72771 and we will try to modify, only when the production process has not started.
2. Return and Refund Policy
Due to the custom nature of our products, we do not accept returns, refunds, or exchanges for change of mind, buyer's remorse, or mistaken choices.
Exception: Quality Issues & Manufacturing Defects.
We take immense pride in our craftsmanship. If your item arrives with a genuine manufacturing defect, structural quality issue, or personalization error made on our part, we will gladly provide a replacement subject to the following conditions:
Replacement Only: Remedies for verified defects are strictly limited to an exact replacement of the original item ordered. Cash or credit refunds are not available.
Reporting Window: You must report any quality issues within 7 calendar days of receiving your delivery.
Proof Required: To file a claim, please contact our support team with your order number and clear, high-resolution photographs showing the defect or error.
Condition: The item must be completely unused and in its original packaging to qualify for a replacement.
3. Natural Leather Characteristics
Please note that a real leather is a natural material.
Minor variations in grain pattern, natural scars, branding marks, tick bites, or slight color shading are normal characteristics of authentic leather.
These organic traits are not considered manufacturing defects or quality flaws and do not qualify for a replacement.
4. Limitation of Liability
We are not liable for any delays in shipping caused by postal carriers, customs clearance, or incorrect address details provided by the customer.
5. Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail kaeres.life@gmail.com or WhatsApp us or call us at +91-70101-71503 and +91-73389-72771.